Support for Android
Cancel a subscription
In Nodding Off, open Settings and tap an active Subscription to open Google Play. You can also open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions. Choose Nodding Off and cancel before the next renewal. You keep access until the end of the period you’ve paid for.
Ask for a refund
For a Google Play purchase, follow Google Play’s refund instructions. You can also email us for help. Do not send your purchase token.
Restore a subscription
Use the same Google account that made the purchase. On a new phone, or after reinstalling, open Settings in the app, tap Subscription, then Restore. A pending payment only unlocks stories once Google Play confirms that it is complete.
A story won’t play
Stories stream over the internet, so check your connection first. If that’s fine, close the app fully and open it again.
Keep the sound playing after a story
In the app, open Settings, then Sound and music, and choose how long music and night air play on under After the story stops.